Health & Safety Guidance
Terms & Conditions

Dear Sound Gallery clients,

We have put the following measures in place with a view to keeping our industry as safe as possible so we are able to continue operating whilst retaining our customer’s confidence and protecting others around us. Thank you for your co-operation – SG Team (Updated: 10 September 2022).

Health and Safety Guidance & Precautions

Please do not visit our spaces if you are displaying symptoms of flu or COVID-19 or if you had recently had a positive lateral flow or PCR test. We are happy to reschedule your session for a later date.

If you should contract Covid or have recognised symptoms within 14 days following your session then please notify us immediately

Please fill in our self-certification health questionnaire 24 hours prior to visiting the studio to certify that you have not displayed symptoms of COVID-19 nor have come in contact with a known case of COVID-19 in the previous 14-day period. (We will send the questionnaire via email).

We also advise clients to take a lateral flow test 24 hrs ahead of their visit or send us evidence of full vaccination (unless medically exempt).

Ventilation & Air-Conditioning

All Sound Gallery studio spaces are fully ventilated. Studio 1 & Control Room are also air-conditioned. We have also taken steps to improve fresh air flow by airing studio spaces between sessions and allowing up to 1 hr gap between sessions.

Hygiene & Sanitisation

Please use the sanitisers provided in each studio space to clean your hands when entering the studio.

Please arrive and leave on time to allow us to clean the room for the next client.

Studios and equipment including microphones are disinfected between sessions. We alternate microphones between different users and sessions. Microphones are quaranteed for 2-3 days between sessions.

Musicians are asked to ensure that anything they bring with them (instruments, cables, cymbals, pedal-boards) has been disinfected.

No SG equipment is to be relocated and everything must remain where found on entry.

Social distancing

Maintain 1+ metre distance when in close contact with others in the studio. To enable direct communications and sight-lines with the engineer and playback of mixes, we have set up a 2-way monitoring system between Studio 1, Studio 2, Vocal Booth & Control room to ensure the smooth running of the session.

Mixing & Mastering sessions

Mixing and mastering sessions are taking place in the Control room or via a monitor system if required which is installed in Studio 1 & Control Room to enable safe distancing and audio/visual communication between engineer and client.



Access to the studio is through the Exeter Phoenix front entrance or the automatic doors at the back of the building (disabled access). The studio is located in the lower ground floor through the stairs or it can be accessed via the lift located on the ground floor of the building (disabled access).

When you arrive at the entrance to the ground floor, ring the SG bell and a member of our staff will open the door for you.

Only band members/clients are permitted in the Studio rooms, minors have to be accompanied by 1 adult.

No under 6 year olds are allowed in the studio.

No food or drinks in the rooms, bottled water only. Please take empty bottles with you.


Toilet facilities for SG staff and clients are on the first floor at Exeter Phoenix. Please ask for directions on arrival. Please be aware that the main entrance to the building, and all areas and access points up to Sound Gallery Studios including the toilet facilities, are communal areas and they are under Exeter Phoenix jurisdiction.



Methods of Payment

In order to secure a session we require 50% of the amount paid in advance and the balance to be paid on the day of the session or project so that we can release the files. 

For commercial projects or for projects that are paid by a 3rd party (eg. record label or other organisation) we require the full amount paid in advance in order to secure a session.

Please pay by BACS (bank details provided on our invoice), Cash or via Paypal. (Please note that Paypal payments incur 2.9% charge to cover paypal admin costs).

Cancellation Policy

If you have to cancel a session we will refund your deposit or we will re-book your session. Please give us 3-5 working days notice for cancellations (if possible).

Parking arrangements

Although car parking is very limited in the premises, please let us know 48 hours in advance whether you require parking and will endeavour to give you a parking permit by special arrangement with Exeter Phoenix. See more for  Directions

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