COVID-19 Health Health & Safety Guidelines & Terms & Conditions

Dear Sound Gallery clients, we have put the following measures in place with a view to keeping our industry as safe as possible so we are able to continue operating whilst retaining our customer’s confidence and protecting others around us. Thank you for your co-operation. (Updated: 2 December 2021).

Prior & Post booking

Please complete and return via email the self-certification health questionnaire 24 hours prior to your session to certify that, to the best of your knowledge, you have not displayed symptoms of COVID-19 nor have come in contact with a known case of COVID-19 in the previous 14-day period. You will receive the questionnaire via email when you book a session with us.

We also require evidence of double vaccination or evidence of a negative COVID test. If you have any symptoms (dry cough, fever, loss of smell or taste etc.) then please stay at home. If you should contract Covid or have recognised symptoms within 14 days following your session then please notify us immediately.

On arrival 

Access to the studio is through the Exeter Phoenix front entrance or the automatic doors at the back of the building (disabled access). The studio is located in the lower ground floor through the stairs or it can be accessed via the lift located on the ground floor of the building (disabled access). When you arrive at the entrance to the ground floor, ring the SG bell and a member of our staff will open the door for you.

Due to the layout of the EP basement we ask clients to wear a face covering. Face coverings can be removed once you are in Studio 1 or Studio 2, after the engineer has set up and left the room. 

All Sound Gallery studio spaces are fully ventilated. Studio 1 and Control are also air-conditioned.

Maintain 1+ metre distance when in close contact with others in the studio (unless you are in a bubble with them).

Use a hand sanitiser  when entering the basement & studio spaces.

Studio spaces and equipment are disinfected between sessions.


Recording (Studio 1, Studio 2, Vocal booth, Control room)

Control Room and Offices are accessed by SG staff only.

To enable direct communications and sight-lines with the engineer and playback of mixes, we have set up a 2-way monitoring system between Studio 1, Studio 2, Vocal Booth & Control room to ensure the smooth running of the session.

Equipment is disinfected when there is a change of designated user.

We alternate microphones between different users and sessions.

Microphones are guaranteed for 2-3 days between sessions.

We allow up to 1 hr gap between sessions for rooms and equipment to be sanitised.

Please arrive and leave on time to allow us to properly clean the room for the next client.

Musicians are asked to ensure that anything they bring with them (instruments, cables, cymbals, pedal-boards) has been disinfected.

No SG equipment is to be relocated and everything must remain where found on entry.

Only band members/clients are permitted in the Studio rooms, minors can be accompanied by 1 adult.

No under 6 year olds are allowed in the studio.

No food or drinks in the rooms, bottled water only. Please take empty bottles with you.

Entry to the the studio spaces by the engineer during occupation by musicians should only occur if the session can no longer continue without an intervention. A designated staff member who needs to attend to equipment in the live area whilst musicians are present must do this promptly and should not last for more than 5 minutes. Alternatively the musician(s) will be asked to move to Studio 2 (or vocal booth) until the engineer finishes attending to equipment in Studio1. 

Mixing & Mastering

Mixing and mastering sessions take place remotely or in the studio via a monitor system installed in Studio 1 & Control Room to enable audio/visual communication between engineer and client.

Training courses & Tutorials

Music technology sessions take place remotely via Skype/screen sharing or in the studio via a monitor system to enable communication between tutor and participant 


In order to secure a session we require £50 deposit paid in advance and the balance to be paid at the end of the day. Please pay by BACS (bank details provided on our invoice) or Paypal (Paypal payments incur 2.9% charge to cover paypal admin costs).

Cancellation policy

If you have to cancel a session we will refund your deposit or we will re-book your session. Please give us 5 days notice for cancellations (if possible).

Toilet facilities for SG staff and clients are on the first floor at Exeter Phoenix. Please ask for directions on arrival.  Please be aware that the main entrance to the building, and all areas and access points up to Sound Gallery Studios including the toilet facilities, are common areas and they are under Exeter Phoenix jurisdiction.

Travel to the studio

Although car parking is very limited in the premises, please let us know 48 hours in advance whether you require parking and will endeavour to give you a parking permit by special arrangement with Exeter Phoenix.

Let us know if you have any questions, please drop us a message. Thank you for your co-operation, stay safe and enjoy making music again! – SG Team 

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