COVID-19 Health and Safety Guidelines

Dear Sound Gallery clients, we have put the following measures in place to minimise risk in accordance with Government & MPG guidelines. Please read the guidelines in full and follow them whilst visiting Sound Gallery Studios. Thank you for your co-operation.

Prior & Post booking

Please complete and return via email the self-certification health questionnaire 24 hours prior to coming to Sound Gallery Studios to certify that, to the best of your knowledge, you have not displayed symptoms of COVID-19 nor have come in contact with a known case of COVID-19 in the previous 14-day period. You will receive the questionnaire via email when you book a session with us.

If you have any symptoms (dry cough, fever, loss of smell or taste etc.) then please stay at home. If you should contract Covid or have recognised symptoms within 14 days following your session then please notify us immediately.

Travel to the studio

Although car parking is very limited in the premises, please let us know in advance whether you require parking and will endeavour to give you a parking permit by special arrangement via Exeter Phoenix.

On arrival

Access to the studio is through the Exeter Phoenix front door entrance or the automatic doors by the ramp access. The studio is located in the basement/lower ground floor through the stairs. Ring the SG bell and a member of SG staff will open the door for you.

Please respect Social Distancing rules by:

  • Wearing a face covering when you enter the building including entering the basement. Face coverings can be removed once you are in Studio 1 or Studio 2.
  • Maintaining 2 metres apart from others. Please wait until areas are clear before you move into them. Look before rushing out of doors. Pay attention to others within communal areas and corridors and wait when necessary to maintain social distancing.
  • Please do not pause in corridors, EP ground floor area or outside SG Control room and offices
  • Use Hand sanitisers when entering the basement & studio spaces.

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Toilet facilities for SG staff and clients are on the first floor at Exeter Phoenix. Please ask for directions on arrival

Please be aware that the main entrance to the building, and all areas and access points up to Sound Gallery Studios including the toilet facilities, are common areas and they are under Exeter Phoenix jurisdiction.

In the Studio

Control Room and Offices are accessed by SG staff only. To enable direct communications and sight-lines with the engineer and playback of mixes through monitors, we have set up a 2-way monitoring system between Studio 1, Studio 2, Vocal Booth & Control room to ensure the smooth running of your session. 

Equipment will be disinfected when there is a change of designated user. 

We have adjusted our timings to allow for a gap between bands for rooms and equipment to be sanitised. 

Please arrive and leave on time to allow us to properly clean the room for the next client. 

Where possible, musicians are asked to ensure that anything they bring with them has been cleaned, instruments, heads, cables, pedalboards etc.

Please bring your own Microphones & Cymbals to minimise the risk of infection.

No equipment is to be relocated and everything must remain where found on entry.

Only band members/clients are permitted in the Studio rooms, minors can be accompanied by 1 adult.

No under 6 year olds allowed in the studio. No walk ins.

No food or drinks in the rooms, bottled water only. Please take empty bottles with you.

Please go straight into Studio 1 or Studio 2 and do not pause in corridors or outside Control Room.

Entry to the the studio spaces by the engineer during occupation by musicians should only occur if the session can no longer continue without an intervention. A designated staff member who needs to attend to equipment in the live area whilst musicians are present must do this promptly and should not last for more than 5 minutes. Alternatively the musician(s) will be asked to move to Studio 2 (or vocal booth) until the engineer finishes attending to equipment in Studio 1.

Mixing/Mastering Services

Mixing and mastering sessions take place remotely or via a monitor system installed in studio 1/studio 2 to enable audio/visual communication between control room and studio 1/studio 2.

Music Technology Courses & Tutorials

Music technology sessions take place remotely via Skype/screen sharing or via a monitor system installed in studio 1 to enable communication between control room and studio 1.

Work Experience

Work experience programme and placement have been postponed for Summer 2022.

Payments

Please pay in advance by BACS (bank details provided on our invoice) or Paypal (Paypal payments incur 2.9% charge to cover paypal admin costs).

Cancellation policy

Recording sessions are paid in advance in full. If you have to cancel a session we will refund the full amount minus £50 cancellation fee or we can move and re-book your session to a later date.

Rehearsal sessions are paid in advance in full. (Min charge: £40 to allow for extra admin and cleaning before and after each client). If you have to cancel a session we will refund the full amount minus £20 cancellation fee, or we can move and re-book your session to a later date.

Let us know if you have any questions, please drop us a message. Thank you for your co-operation, stay safe and enjoy making music again! – SG Team 

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